Austpost international express delivery tracking from Brisbane to Philippines - Customer Enquiry Lodged means?

Parcels / package was posted / shipped via Austpost international express from Brisbane Australia on the 1st Aug 2017 and the package status via Philippines post still enroute to delivery office since 9 August 2017. On the Austpost the status "Customer Enquiry Lodged" which means the customer has contacted Austpost support to inquire about the whereabouts of the package.

Enter tracking number

EJ214510335AU
Track

Current Status
In transit
Customer Enquiry lodged
3:32pm Fri 11 Aug
Previous event
In transit
Attempted Delivery
11:04pm Mon 7 Aug PHILIPPINES
Previous event
Despatched
In transit
6:22pm Mon 7 Aug MANILA (PH)
Previous event
Despatched
Arrived at facility in destination country
3:11am Sat 5 Aug MANILA (PH)
Previous event
Despatched
Processed through facility
12:55am Wed 2 Aug BRISBANE QLD
Previous event
In transit
Arrived at facility
9:35pm Tue 1 Aug BRISBANE QLD
Previous event
In transit
Accepted by Australia Post
2:18pm Tue 1 Aug Upper Mount Gravatt, QLD
Service
International Express
From
Australia

To
Philippines



DATE and TIME STATUS OF YOUR ITEM COUNTRY
Aug 9 2017 12:45PM Enroute to delivery office PHILIPPINES
Aug 9 2017 11:13AM Receive item at delivery office PHILIPPINES
Aug 7 2017 6:22PM Dispatch to provincial office PHILIPPINES
Aug 5 2017 8:29AM Turn-over item to next office PHILIPPINES
Aug 5 2017 11:43AM Turn-over item to next office PHILIPPINES
Aug 5 2017 3:11AM Receive at country of destination PHILIPPINES
Aug 2 2017 12:20PM Dispatch to country of destination Australia
Aug 2 2017 12:55AM Prepare dispatch to destination country Australia
Aug 1 2017 9:35PM Receive item at origin country gateway Australia
Aug 1 2017 2:18PM Posting of item Australia

What is Customer Enquiry Lodged means in Australia Post (Austpost) tracking info (system)?

If you see ‘customer enquiry lodged’ when tracking your item, this means that either the sender or the addressee has contacted our customer care team with an enquiry about this item.

This doesn’t relate to the physical location of your parcel. You can check our track tool or other tracking notifications for more information.