Careline Phone Contact
Mon - Fri: 8.30am to 8.00pm
Saturdays: 8.30am to 5.00pm
(except the first Saturday of the month and public holidays)
Online support is available:
Mon - Fri: 8.30am to 5.30pm
(except public holidays)
Pos Malaysia Tracking Facility
Track & Trace
Online tracking for domestic and international shipment including inward EMS delivery is available on the Pos Malaysia website. Offline tracking is available by directly contacting the post office or the nearest branch of post offices and present them the tracking number for the officers to track in the post office database. Incoming international (Parcels, Mails, Consignment, Packages) can only be tracked when the items arrived in Malaysia and it's tracking info has been stored in the post office database.
In the event the item not yet arrive in Malaysia it can always be tracked from the sender's post office tracking site. Post office and courier services that is trackable in Post Particulier
1. Domestic Delivery
2. International Delivery
3. EMS (Express Mail Service)
4. USPS (United States Postal Service)
5. Royal Mail / Parcel Force
6. Canada Post
7. Hongkong Post
8. China Post
General Package/Parcel Lost Checking Procedure
This information is applicable for incoming international shipment from foreign countries into Malaysia. In the event of parcels, mails, packages, packets, not arriving in Malaysia exceeding the expected arrival time. You may proceed to do the general step below.
1. Track your parcels, packet, packages, letters, from the online tracking facility in Pos Malaysia online. If the information is not available contact the post office directly and present your tracking number for the post officer to check in their database.
2. If still not available track the status on the sender's post office website. Contact the sender's to check with their post office directly
3. If the sender's post office confirmed the parcels, mails, packages, letters is lost then request the sender to claim compensation from his/her post office.
Note: Post office policy usually does not provide full refund unless stated or insured. It depends on the Post Office policy
Malaysia Postal Codes Finder
Most of private 3rd party courier services are available in Malaysia
1. GDEX - GD Express