Thursday, December 4, 2014

Track Package Ethiopia Post Office - Ethiopia Postal Service

Map Location: Addis Ababa Main Post Office HQ (Ethiopia)

Contact Info:

Services Phone Contacts Other Info
EMS + 251 011 515 20 72
+ 251 011 155 50 54/55
+ 251 011 551 23 60
+ 251 011 515 51 32
P.O. Box: 5555
Fax: 251-11-551 29 99
Addis Ababa
Monday - Saturday:
8 a.m. – 6 p.m.
Sunday and P. Holiday:
10 a.m - 2 p.m.
Letter 011 515 75 30 P.O. Box: 4646
Counter Service

Monday – Saturday:
8:00 AM– 7:00 PM
Monday – Sunday and P. Holiday:
4:00 AM -2:00 PM

Post Box:

Monday – Sunday:
7:00 AM – 7:00 PM
Financial Business 011 554 55 42/49 P.O. Box: 5555

Address: Addis Ababa (Ethiopia Post Office HQ)


EMS (Express Mail Service)

  • Original Document
  • Parcels
  • Merchandise
  • Spare Parts
  • Sample
  • Door to door acceptance and delivery services


  • Door to door acceptance and delivery services
  • Sell postage stamps, envelops, postcard and commerative stamps
  • Rent post office boxes
  • International replay coupon service (sale and exchange)
  • Franking Machine service
  • Post shop service
  • Post restante service
  • Auxiliary services
Financial Business Process
  • Pension payment
  • SIM card WCDMA and CDMA card sales
  • Income tax collection
  • Duties stamp sales
  • Tele agency license tax collection
  • Boucher card sale
  • International money order payment service are sent from all over the world using electronic mail i.e. Western Union money transfer


Online tracking is available on website for both domestic and international. Alternatively offline tracking is also available by contacting the nearest ethio postal office directly and present your tracking number. They will check in the system is the item is available for collection.

The following are trackable consignment sent from major trading countries:

USPS (United States Postal Service)
Royal Mail or Parcel Force (United Kingdom)
EMS (Express Mail Service) international express service
China Post
Hong Kong Post
Australia Post
Canada Post
Japan Post
Taiwan Post

General Lost Item (Shipment) Claim Procedure

In the event of the items / package has not arriving exceeding the maximum expected arrival time you may consider to do the following

1. Contact the nearest local post office and present them the tracking number for them to check in the system database. This is only valid for trackable international delivery from foreign post office or EMS. Not application for courier service i.e. DHL, TNT, Fedex, UPS, etc

2. If still unable to tracking - then contact the sender to check with their post office database about the location of the items / package

3. If confirmed the items lost then request the sender to claim compensation from his post office

Note: That post office policy does not provide full refund the amount of the item price or the amount of the total shipment cost. It depends on their policy and sometimes no refund at all.

Postal Codes

Ethiopia postal codes can be searched in GeoCode database. Only certain cities in Ethiopia where the postal codes are applied in most places they are still using the P.O. Box system including the main city

Postal Address Format

Ethiopia still mainly using the P.O.Box system although there is availability of Home delivery. Example of postal format is as below

Home Delivery: Example

Mr. Shiola Ameobi
K. 3 W.47 house no 268

P.O.Box Delivery:

Mr. Saladin Said
P.O.Box 1519

Delivery Time

Local/Domestic delivery time or transit time usually within 2 to 4 business working days depending on the location. While international delivery using EMS service will take around 7 to 14 business working days. Unexpected delays due to public holidays, weekend, custom clearance delay, unexpected circumstances, etc are not accounted for the delivery time.

Tables below shows estimated delivery time from international major trading countries into Ethiopia. The estimated transit time is only accounted for business working days whereas unexpected delays due to public holidays, weekend, custom clearance delay, unexpected circumstances, etc are not accounted for.

From USA to Ethiopia Delivery Time/Transit Time
USPS Global Express Guaranteed 1 to 3 days
USPS GXG Envelopes 1 to 3 days
USPS Priority Mail Express International 3 to 5 days
UPS Worldwide Saver8 to 10 days
DHL Express 2 to 4 days
UPS 3 to 5 days
TNT Express3 days
TNT Economy Express3 to 5 days
UPS Express Saver1 day
UPS Standard 7 days
Fedex Express1 day

From UK to Ethiopia Delivery Time/Transit Time
Parcel Force Global Express 5 to 6 days
Parcel Force Global Priority 7 to 11 days
Parcel Force Global Value 8 to 12 days
Parcel Force Global Economy30 to 50 days
DHL Air Express 2 to 4 days
Parcel Monkey Air Express 3 to 5 days
TNT Express3 days
TNT Economy Express3 to 5 days
UPS Expedited4 to 6 day
UPS Express Saver 4 to 6 days
Fedex Express2 day

From China to Ethiopia Delivery Time/Transit Time
China Post 7 to 20 days
China Post Registered 7 to 20 days
Bulk Air Mail for Hong Kong Post 7 to 20 days
Hong Kong Post Air Mail (Registered)7 to 20 days
China UPS 2 to 4 days
China EMS 5 to 8 days
DHL Taiwan3 to 5 days
Hong Kong DHL3 to 7 days
China DHL3 to 7 day
Hong Kong Speedpost 3 to 7 days
UPS Hong Kong2 to 5 days

Other Courier Services

Courier Services Contacts Information
UPS Ethiopia UPS Ethiopia

H. Mayler Pvt Co
Authorized Service Contractor for UPS
P.O. Box 41519
Addis Ababa
Customer Service Tel.: 251-11-6621309
Customer Service Tel.: 251-11-6621308
Customer Service Tel.: 251-11-6621307
Customer Service Tel.: 251-11-6621306
Operations Tel.: 251-11-6621305
Cargo Service Tel.: 251-11-6632923
General Manager Tel.: 251-11-6632925
Fax: 251-11-6632925
Fax: 251-11-6621306
DHL Ethiopia  DHL Ethiopia

DHL Worldwide Express Ethiopia plc
Telco Building
Off Ring Road on slip road from Megenagna
In front of Anbessa Garage
PO Box 1840 Code 1110
Addis Ababa

Opening Hours
Mon-Sat 08:00-18:00
Sun 10:00-14:00
Holidays Closed

National Customer Service
+251 1 1662 1600
+251 1 1661 4281
+251 1 1613 569
Fedex Ethiopia Fedex Ethiopia

Company: Pan Africa Express

Address: Bole Medhanealem Street
P.O Box 12650
Addis Ababa, Ethiopia

Telephone: +251 116 61 07 92
+251 116 61 07 93
+251 116 61 07 94

Fax: +251 116 61 07 95


Service Available: Export/Import
Customer Service Hours Monday to Friday: 08:30 to 18:00
Saturday: 08:30 to 12:30
Sunday: Closed
Public Holidays: Closed
Aramex EthiopiaAramex Ethiopia

Addis Ababa - Aramex (Franchise)
Sub/City Bole W. 3 H.No: 2111/10 Next to Arab League office area,0,
Phone (Mob:+251(911) 523016) | +251 (11) 8694948 | +251 (911) 1950282
Phone Office+251 (11) 8966350 | +251 1) 618 3717
Fax:+251 (11) 6639602
PO Box:15862

Working Hours: 08:30-17:30
Pan Africa Express Phone: +251 (116) 610792 | +251 (116) 610793 | +251 (116) 610794
Fax: +251 (116) 610795
Others Other courier services

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